Website Authenta Tech Solutions

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Full Time

OVERVIEW

Authenta Tech Solutions – a Cybersecurity and IT-based consulting firm that specializes in providing security solutions to federal, state, local, and commercial customers nationwide – is hiring a full-time Help Desk Engineer.

Authenta Tech Solutions is a certified woman-owned, small business that provides full-scope cyber security solutions customized to your organization. With a team of highly trained IT professionals, we hold major industry standard certifications and designations to match our many years of experience. Providing top-quality service is important to us and we prioritize you always. We are on the frontier of using cybersecurity technologies to secure mission platforms and with your organization’s information security and compliance in mind, we utilize our customized processes to align your business operations and governance processes. Our goal is to ensure that your organization’s information system is secure, is compliant with regulatory standards and stays compliant.

General

Seeking a Help Desk Engineer to join our team supporting our Federal Health IT client. The Help Desk Engineer will provide Tier 2 and Tier 3 technical assistance and end-user support. Duties for this position include promptly responding to inquiries via the phone and/or via email for end-users seeking assistance. This position can be done remotely.

Responsibilities

  • Provide end-to-end Tier 2 support for end-users using helpdesk ticket tracking system
  • Liaise with functional, development, testing, help desk team members to assist with troubleshooting, assign Tier 3 tickets, etc.
  • Expertise in database queries using Microsoft SQL Server environment to support requests
  • Keep track of inquiries using the Help Desk ticketing system

QUALIFICATIONS

  • Due to the requirements of this client, must be a Green Card Holder or US Citizen
  • All applicants must have lived and worked in the United States consecutively for at least 3 of the last 5 years

Education/Years of Experience:

  • Associate degree or higher
  • 3-5+ years of related experience
  • Experience working with database queries using Microsoft SQL
  • Experience working with ticketing tracking tools, such as Jira
  • Strong verbal and written communication skills

 

AUTHENTA TECH SOLUTIONS COMPANY BENEFITS

  • Health insurance.
  • Dental insurance.
  • Vision.
  • 401K.
  • 11 days of personal leave plus paid federal holidays.
  • Professional development and training assistance.

Authenta Tech Solutions, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

PERSONAL INFORMATION

EMPLOYMENT ELIGIBILITY

EDUCATION

EMPLOYMENT HISTORY

CERTIFICATIONS/LICENSES

REFERENCES

VOLUNTARY DISCLOSURE

*If you are a qualified individual with a disability or are a disabled veteran, and are unable or limited in your ability to use or access our online application as a result of your disability, you have the right to receive assistance in completing the application process. Please contact our Recruiting Department at 888.ATS.7171 ext.700 or info@authentatechsolutions.com to let us know how we might be able to accommodate you.

MILITARY SERVICE

BACKGROUND CHECK CONSENT

HOW DID YOU HEAR ABOUT US?

RESUME ATTACHMENT

Upload your CV/resume or any other relevant file. Max. file size: 5 MB.
Upload your cover letter. Max. file size: 5 MB.

DISCLOSURE OF INFORMATION

Please read the following information carefully. If you understand and agree, check the box to the left to indicate your agreement. I authorize all persons listed both within this application and on any accompanying resume to give Authenta Tech Solutions, LLC any and all information concerning my previous employment, education, and any pertinent information that they may have, personal or otherwise, and release all parties, such persons and Authenta Tech Solutions, LLC, from liability for damage that may result from furnishing same to Authenta Tech Solutions, LLC. If employed by Authenta Tech Solutions, LLC, I agree to abide by the policies and procedures of the Company. I acknowledge that if hired, I will be an "at-will" employee. I will be subject to dismissal or discipline without notice or cause, at the discretion of Authenta Tech Solutions, LLC. I also understand that this means I am free to quit my employment at any time, for any reason without notice. I understand that no representative of the Company, other than the CEO of Authenta Tech Solutions, LLC, has the authority to change the terms of the "at-will" relationship and that any such change can occur only in a written employment contract. I understand that Authenta Tech Solutions, LLC may obtain a consumer and/or investigative report for employment purposes that may include information regarding prior employment, work experience and performance, reasons for employment termination, and information as to character, general reputation, personal characteristics, or mode of living. The report may also contain a records check of driving, criminal, credit, education, degrees, professional licenses, and/or certification records depending on the position. By signing this application, I authorize the procurement of a consumer and or investigative report by Authenta Tech Solutions, LLC as part of the pre-employment background investigation and if hired, at any time during my employment. I understand and agree that, subject to applicable law, I may be required to take a drug and alcohol screening test. I hereby give my voluntary consent for a blood and/or urine sample to be collected from me and submitted for testing. I also consent to the release of the test results to Authenta Tech Solutions, LLC. I understand that any positive drug or alcohol result may preclude my employment. Authenta Tech Solutions, LLC will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Authenta Tech Solutions, LLC' legal duty to furnish information. Prior to my beginning work with Authenta Tech Solutions, LLC, I will be required to complete Form I-9, certifying my eligibility to work in the United States. I hereby affirm that the information provided on this application and accompanying resume, if any, is true and complete to the best of my knowledge. I also agree that falsification or significant omission of information requested in this application, or in the application process, may disqualify me from further consideration for employment and may be considered justification for dismissal if discovered at a later date. I understand that Authenta Tech Solutions, LLC is a federal contractor and an Equal Opportunity Employer committed to excellence through diversity. Applicants are considered for all positions without regard to any protected class under applicable law. In order to ensure this application is acceptable, please print or type with the application being fully completed in order for it to be considered. I am invited to complete the optional self-identification fields used for compliance with government regulations and record-keeping guidelines. Submission of this information is voluntary and I am not subject to any adverse treatment if I do not provide it. This is an Equal Opportunity Employer and I, the Applicant, certify that my answers are true and honest to the best of my knowledge. If this application leads to my eventual employment, I understand that any false or misleading information in my application or interview may result in my employment being terminated.

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